General Information

 

At Purely Vital Co. we strive to provide our customers with an exceptional shopping experience. To achieve this, we work directly with our product fulfillment partner, Amway™, who handles all aspects of our order fulfillment, including shipping your orders. 

 

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Delivery Options and Charges

 

Continental United States:

• Ground - $4.99 (5 Business Days*)

• Expedited - $14.95 (3 Business Days*)

• Free Ground - Orders of $140+ (5 Business Days*)

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State of New York Delivery Signature Requirements and Fees: 

New York law requires an adult (age 18+) signature and proof of age upon delivery of certain dietary supplements making "weight loss" or "muscle building" claims. An additional fee covers handling costs and will be shown in the cart at checkout. 

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​If no one over 18 is available to sign at delivery, FedEx will reattempt delivery two times. If the driver cannot obtain a signature on any attempt, FedEx will hold the package for pickup at a local FedEx location for up to 10 calendar days. Recipients picking up a package at a FedEx location must show valid proof of identification (e.g., a valid driver's license, passport or U.S. Military ID) and sign for the package. ​

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If the order isn't picked up at the local FedEx location within 10 calendar days, it will be returned and our fulfillment partner Amway™ will process refunds for the product price. Shipping fees and surcharges will not be refunded. Purely Vital Co. will refund your account equivalent to the amount that Amway™ refunds Purely Vital Co. as the product distributor. 

Offshore Unites States:

• Standard - $24.99 (7-10 Business Days*)

  • Includes Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and the Pacific Rim Islands

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Canada:

• Ground - $14.95 (7 Business Days*)

• Expedited - $37 (3 Business Days*)

• Free Ground - Orders of $185+ (7 Business Days*)

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Shipments to Remote Areas:

An area is deemed to be remote if deliveries cannot be made by ground year-round. All orders for remote areas will be assessed with a deliver fee of $37. There is no free shipping into remote areas. Our product fulfillment partner, Amway™, reserves the right to refurse to ship by ground if the costs are expensive and prohibitive. 

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* A business day is constituted as the first full business day after the order is placed with Purely Vital Co. For example, if an order is placed on a Friday, then the first business day would be the following Monday. 

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Customer Service

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Should you have any questions or concerns regarding your order, our product fulfillment partner, Amway™, handles all customer service requests that relate to shipping. To access customer service and support, please leverage the Amway™ Help Center which will be linked in the order confirmation and shipping emails you receive from Amway™.  Should you have questions about products in the Purely Vital Co. Shop, then you can reach out to Purely Vital Co. by submitting an inquiry on our Contact Us Page. ​